»  Others »  KY3P Managed Service Specialist

3Yrs -6 Yrs       Bangalore / Gurgaon     Openings: Multiple

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KY3P Managed Service Specialist

Locations Bangalore /Gurugram

Department overview:

Company's  NRS group offers best-in-class technology and industry best practices to manage risk, comply with regulations and assistance to industry participants with meeting their tax obligations. Our risk and regulatory compliance management solutions create a single source of the truth, with information about customers and vendors that is accurate and up to date. We provide extensive risk and compliance management coverage, allowing firms to reduce costs, reuse information and streamline processes with improved technology.

Position summary

Company's Managed Service group is seeking a qualified Specialist for placement within a project team servicing Third Party Risk Management. Successful candidates will assume a role which includes providing direction to a team managing project execution as it pertains to Third Party Risk Management for our clients in-scope vendor and sub-contractor population. Candidates with experience in understanding and applying Third Party Risk Management are of particular interest. People and process management experience is required.

Duties & accountabilities

  • Operational support basis customer requirements on one or more products. This includes setting up accounts and users, running reports, researching on entities, supporting customers on their regulatory and compliance needs and mapping entities and vendors. Could involve first level of troubleshooting as well.
  • Become highly skilled in understanding and maintaining Operational Processes, including assisting peers and leadership with creating SOPs, UAT testing and implementing a quality control review of operational activities.
  • Ensure all customers receive first class service consistent with Company’s expectations including but not limited to identifying and resolving client issues, following up with clients based off SLAs, assisting with ad hoc projects and client inquiries/needs as required.
  • Provide front line daily support for all clients including capture of bugs and enhancements.
  • Work with business partners to validate the integrity of data and documents maintained
  • Manage multiple implementations, while maintaining on-time deliverables.
  • Evaluate scope of work/project plans and make recommendations for improved process plans.
  • Manage relationships with clients, internal teams and all stakeholders.
  • Prepare regular status reports for leadership team and clients.
  • Identify and work to resolve gaps in process or project execution.
  • Develop long-term relationships with existing clients, connecting with key business executives and stakeholders.
  • Must utilize strong adaptability skills and become an expert on our proprietary products, through classroom, web and on the job training and experience.
  • Work through new requirement discussions with the client and identify short-term workarounds.
  • Ability to foster, develop and grow a team.
  • Flexibility to work across UK and US shifts on a rotational basis

Business competencies

  • Minimum 2 years of proven experience in Third Party Risk Management with an overall experience of 3 – 5 years in a Risk Management field is required.
  • Strong analytical and interpersonal skills
  • Strong communication skills with exceptional presentation expertise.
  • Have an excellent client service ethos and be able to communicate effectively with onshore team.
  • Ability to manage conflicting priorities and communicate effectively with clients
  • Strong attention to detail and organizational skills with a focus on quality and process.
  • Ability to maintain and report Key Performance Indicator (KPI) metrics to upper management.
  • Must be able to work collaboratively with team members, both senior and junior.
  • Proficient in Microsoft Office Suite.