»  Engineering »  Sr Manager-User Research_Human Factors Engineering


9Yrs -15 Yrs       Delhi/NCR / Bangalore / Gurgaon / Noida     Openings: 1


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The Company

Our client is India’s largest Food Service Company that holds master franchise rights for a few International brands. With a robust business model, efficient supply chain, extensive network of certified partners and presence across the country, our client is well-positioned to utilize growth opportunities. Our client has has presence across 322 cities and technology driven leveraging disruptive technology across
operations.

The company at present operates more than 1500 outlets and is a market leader in food segments. It has more than 30,000 brand ambassadors to deliver value to its customers.

The Job

As a User Researcher, you will be a part of the Digital Product organization that is building the next generation of best-in-class digital experiences for key customers in India and its South Asia markets.

You will work closely with important stakeholders in the organization to craft the user-centric product strategy that enables a delightful consumer experience for millions of users for food discovery, ordering and fulfilment for digital products in India and in key markets.

As a member of the Product & UED team, you will be responsible for inspiring user-centric changes in the product that will help us create simple-to-use, lovable experiences around food as well as continuously innovating on our existing user experience. Your specific responsibilities will include but will not be limited to:

1. Execution for User Research in the organization

2. Generate & share insights that influence & drive product strategy & execution 
3. Craft user-centric KPIs & measure impact 

4. Drive strategic initiatives to build a user-centric culture 

5. People & Partner Management

Your Profile

We are looking out for a specialist with overall 7+ years of experience in user research with a demonstrated ability to apply strategic thinking to meet consumer and business needs. Candidates specialised in Human Factors Engineering, Human Computer Interaction, Design Strategy, Digital Media Design, Anthropology, Psychology or other similar fields is highly preferred.

  • Excellent problem solving and analytical skills - ability to understand and interpret quantitative and qualitative research findings within the context of the product / business - and distil findings into actionable recommendations.
  • Strong communication & presentation skills (written, oral and visual). Ability to confidently work with cross-functional teams and to present information to all levels of the organization.
  • Intellectual curiosity – initiative to dig into the who, why, where, what & how.
  • Curiosity about people, their behaviour and how they interact with mobile / digital products.
  • Good working knowledge of software tools & applications for conducting usability research & testing, creating prototypes and delivering impactful presentations.
  • Experience of working with agile development teams.
  • Inherent interest in Food discovery and delivery platforms and broadly in the consumer Internet & mobile space.
  • Most importantly, an extremely positive “Can Do” attitude which continuously drives you to take initiative and demonstrate a high degree of self-motivation.
  • Strong team player and leadership skills