»  Finance »  Operations- Client Service / Customer Support


3Yrs -7 Yrs       Chennai     Openings: 1


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Our client is a global company in the fintech sector that has just been formed as a JV between two world leaders – one, a global giant in the derivatives space and second, a world leader in financial research and analytics.

The new company is being formed by merging two entities, both of which are highly profitable companies with a combined track record of 80 years. Our client will be creating products that focus on the entire post-trade spectrum of activities in the global financial market. Their existing products will be re-positioned with the latest technologies.

This company will work in the area of derivatives and OTC products, which are the most complex parts of the financial market. The company is laying the foundations of a great culture and the space to build a great organization. Their current objective is to identify individuals who have high expertise, to join their existing team of experts who are spread across the world.

 

The Job

 

  • Direct interaction with MarkitSERV Clients globally to resolve technical and non-technical related queries.
  • Assist clients to comply with global regulations like CFTC, ESMA, HKMA, JFSA etc.
  • Ensure input of accurate client static data / profile configurations.
  • Assist clients with clearing of OTC derivative trades for CCP’s like CME, LCH, ICE etc.
  • Monitor client queries, investigate and toubleshoot errors and work with internal groups to provide resolution.
  • Assist inter dealer brokers like ICAP, Tullets and BGC for successful execution of trades under SEF, MTF/OTF route.
  • Respond to client requests by providing detailed analysis and feedback
  • Work closely with internal teams for system enhancements.
  • Participate in internal / external training needs. Educate clients on upcoming product enhancements / changes.
  • Onboarding new participants in a timely manner and effective implementation of the product. Assist clients in testing the tradeflows and help troubleshoot issues faced by the client.
  • Configure the product as per clients requirement with regards to trade confirmation.
  • Perform testing and provide troubleshooting for the client to configure the product as per the requirements of the participant in the UAT and pre-prod environment and emulate the same design setup in the production environment as well.


 Your Profile

 

We are looking for self-driven individuals with great problem solving and analytical skills to fill an Associate position within the Operations group.  The successful candidate will be responsible for providing day-to-day customer support for all services supported within MarkitSERV’s suite of products (Markitwire, Markit Trade Manager, DSMatch etc).

The position requires the incumbent to focus on OTC and derivatives settlements product rollout to new participants.


 

  • Minimum 1 years financial services experience or an equivalent combination of education and experience from which comparable knowledge
  • Previous experience working with external clients directly is preferable
  • Knowledge of OTC derivative products, trade confirmations, and financial markets is a major plus
  • Previous experience working with software systems and technology is preferable
  • Very strong customer service and problem-solving skills
  • Focused on Operational Control and Data Security
  • Excellent interpersonal, written and verbal communication skills
  • Candidates must be aware of the impact of their actions on internal and external clients
  • Flexible working in shifts