»  Finance »  Operations- Client Support


2Yrs -8 Yrs       Gurgaon     Openings: Multiple


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The Company

Our client is a global company in the fintech sector that has just been formed as a JV between two world leaders – one, a global giant in the derivatives space and second, a world leader in financial research and analytics.

The new company is being formed by merging two entities, both of which are highly profitable companies with a combined track record of 80 years. Our client will be creating products that focus on the entire post-trade spectrum of activities in the global financial market. Their existing products will be re-positioned with the latest technologies.

This company will work in the area of derivatives and OTC products, which are the most complex parts of the financial market. The company is laying the foundations of a great culture and the space to build a great organization. Their current objective is to identify individuals who have high expertise, to join their existing team of experts who are spread across the world.

The Job

  • As part of platform / system support, individual is required to assist on everyday client queries pertaining to access management, system workflow, technical errors, customization requirements etc.
  • High level of direct client interaction. Client queries handled via emails and phone hotline.
  • Participate in internal testing of applications, prior to any change going live in production.
  • Work closely with internal teams for system enhancements.
  • Ensuring accurate input of static data client profile configurations are processed daily and the team meets assigned targets and SLA’s.
  • Monitor client query queues, diagnose and resolve any resulting exceptions or errors and work with internal groups to provide resolution. Respond to client requests by providing detailed analysis and feedback.
  • Process reports (user list / Trade) as requested by clients.
  • Participate in internal / external training needs. Educate clients on upcoming changes.
  • Liaise with clients to setup trading permissions and registration of Master Confirmation Agreements (MCAs) on platforms.
  • Liaise with participants for rolling out product which will enable them to trade and settle derivatives electronically eliminating the need of paper transactions for majority of the trades.
  • Communicate and assist internal departments for onboarding new participants in a timely manner and effective implementation of the product.
  • Perform testing and provide troubleshooting for the client to configure the product as per the requirements of the participant in the UAT and pre-prod environment and emulate the same design setup in the production environment as well.

 

 Your Profile

We are looking for self-driven individuals with great problem solving and analytical skills to fill an Associate position within the Operations group.  The successful candidate will be responsible for providing day-to-day customer support for all services supported within MarkitServ’s suite of products.

Implementation Services team assist client with new client Onboarding, Product Demo, KYC requirements and UAT testing prior to go Live in Production environment. Client Services team is responsible to assist existing MarkitServ clients with daily queries pertaining to Production environment.

  • 2 - 8 years of experience required
  • Knowledge of OTC derivative products / trade lifecycle,Trade confirmations, Regulatory Reporting, and financial markets is a major plus
  • Previous experience working with external clients directly is preferable
  • Previous experience working with software systems and technology is preferable
  • Ability to work in fast paced environment with client orientation
  • Very strong customer service and problem-solving skills
  • Focused on Operational Control and Data Security
  • Excellent interpersonal, written and verbal communication skills
  • Customer service and satisfaction are key priorities for the firm. Candidates must be aware of the impact of their actions on internal and external clients