»  Telecom Technology »  Customer Performance Management BSS

4Yrs -8 Yrs       Noida     Openings: Multiple

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Nokia is a global Telecom leader with state-of-the-art software, hardware and services for any type of network. The company is uniquely positioned to help communication service providers, governments, and large enterprises deliver on the promise of 5G, the Cloud and the Internet of Things. Serving customers in over 100 countries, their research scientists and engineers continue to invent and accelerate new technologies that will increasingly transform the way people and things communicate and connect.
We are assisting our client to identify a customer performance manager for their Global services operations located at Noida. 
As a CPF Manager, you would be responsible for:

communicating with the customer(Telecom) through various platforms.
Executing case handling quality analysis and to offer corrective actions (leads analysis at the customer).
Sharing customer SLA performance status, business situation and customers network changes (upgrades, expansions, new technologies) within the group through dashboard
Generating and reviewing reports like customer emergency report, Customer fault analysis report wherever applicable.
Following agreed preventive actions and status of execution. 
Skills :

- Should have been a part of the network performance team from a telecom organisation.

- Good knowledge in network performance KPIs of the in performance of 2G and 3G technologies (GSM, UMTS, HSPA),4G.2G, 3G & LTE technologies for multivendor
- Experience in Customer Performance Management , Quality Management, Project Management , Delivery Management , Customer Quality , CAPM , CPFM, Team Management , Customer Service , Communication Management .
- Should have had exposure to communicating with the clients for performance status of the network.
- Good written and spoken communication skills
- Candidates with excellent technical understanding of the telecom network are highly preferred.