Nokia is a global leader in the technologies that connect people and things. With a track record of innovation and success, they continue to invent and accelerate new technologies that will increasingly transform the way people and things communicate and connect.
We are presently seeking to hire SUS Manager, in Chennai.
Roles and Responsibility
SUS Manager is accountable for overall operation execution for SUS function in their respective location.
1. Driving SUS operation towards Zero error delivery
2. Ensure Service Delivery in aligned as per agreed OLA/SLA
3. Long term/Midterm/Short term planning with the view to delivering operational excellence
4. People Management, Competency development, recruitment and retention strategies.
5. Operational Escalation Management
1. Leadership Skills
2. Team Management Skills
3. Operations Management Skills
4. Customer/cross functional stakeholders Management Skills
5. Service /Quality Mindset
6. Analytical Skills
7. Aptitude of selling SUS service towards region