»  Information Technology »  Support Engineer- Device Managemnet

5Yrs -9 Yrs       Bangalore     Openings: multiple

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The Company

Our client is a global leader in the technologies that connect people and things. They focus on constant innovation, developing the latest state-of-the-art network automation and control solutions for customers around the world. They offer an international working environment that is motivating, inspiring and rewarding with a great deal of attention to personal well being. They cultivate a global culture of respect, based on diversity and inclusion

Position Description:

As 4LS Engineer for IMPACT family of products in Device Management (IoT, Mobile, Home Devices, etc.) you will be part of a special R&D task force solving the most critical and strategic issues in solution deployment and production issues


  • This requires gaining in-depth knowledge of IMPACT/Device Management and specific domains, at the same level as the product engineering teams
  • Willing to support on-call rotation and support scheduled maintenance windows
  • Responsible for customer problem resolution and troubleshooting
  • Provide R&D level support to both live customer issues and deployment issues
  • Work closely with field support teams (3LS/2LS) to collect required diagnostic data and work with R&D experts as required to resolve issues in timely way
  • Development of advanced diagnostic tools and contribute to Knowledge Base
  • Develop and deliver training to broader field support and Services teams
  • Develop and maintain best practices
  • Meet 4LS SLAs and able to resolve critical issues with urgency
  • Spread expertise into Device Management domain
  • Support internal labs and Applications used for daily work
  • Able to travel in a short notice to support critical Customer projects/issues
  • Able to collaborate and communicate effectively with internal teams and Customer
  • Work Experience : 5 to 9 years
  • Experience working in a customer-oriented environment with ability to handle and resolve critical customer issues/problems.
  • Working experience in Linux environment, shell scripts, DB (MariaDB, Cassandra, Oracle, etc.), REST APIs, XML, JSON, NFV, RabbitMQ, etc.
  • Experience with software development using Python, Test automation tools, etc. is a plus
  • Strong interpersonal skills and an ability to work directly with customers.

Desired Skills :

  • Knowledge of Virtualization environment: OpenStack/KVM/VMWare
  • Willingness to understand device management protocols, Mobile – OMA-DM, OMA-CP, iOS proprietary, RCS, HS2.0, Home – TR-69, SNMP, IoT/M2M – LWM2M, OMA-DM, etc.
  • Knowledge of technologies/programming languages – Java/C++, Puppet, Ansible, Kubernetes, Docker Containers,  Swagger, Keycloak/Single-Sign-On, etc.