»  Telecom Technology »  Solution Architect - Chatbot and Converstional Services

Yrs Yrs       Noida     Openings:

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Our client is one of the worlds leading technology multinationals. The company offers telecom infrastructure solutions comprising hardware and software products as well as services, which are an integral part of the customers business ecosystem.

We are seeking to identify a Solution Architect - Chatbot and Converstional Services for their IT unit in Noida.


Role description:


To Interface with the business teams to understand & identify their conversational AI needs. Architect the business needs into practical and production quality chatbot / digital assistant solutions, leveraging natural language understanding and machine learning.



Key Responsibilities: 



  • Interface with business stakeholders to understand the pain-point / need
  • Identify the right fit chatbot / digital assistant solution based on the needs
  • Architect & design chatbots and conversational AI solution based on the leading platforms such as IBM Watson, MS Azure LUIS, Amazon Lex etc.
  • Work with the Chatbot Solution Specialist to implement the proposed solution
  • Maintain documentation pertaining to chatbot conversational flows, intents, platform configurations and best practices
  • Create & demonstrate prototypes on different conversational AI platforms for specific business problems
  • Devise technical road-map for conversational AI chatbot development
  • Analyze past conversation history with agent to train the chatbot more effectively
  • Establish and promote design guidelines, best practices and standards
  • .


Candidate Profile:

  • Must have 9-15 years of relevant experience, with at least 3 years in architecting and building AI powered chatbot applications using the likes of IBM Watson, Microsoft LUIS, Amazon Lex, Google DialogFlow cognitive services or NLP technologies
  • Strong experience in architecting & designing AI powered chatbot/digital assistants applications using the likes of IBM Watson, Microsoft LUIS, Amazon Lex, Google DialogFlow cognitive services or NLP technologies
  • Experience in architecting solutions that utilize cognitive search solutions using IBM Discovery, MS Azure Search, Amazon ES
  • Experience with any one of the languages (Node.js, Python or Java)
  • Proven development experience on at least one of the cloud platforms IBM Cloud, Azure Cloud, AWS Cloud, Google Cloud
  • Must be able to demonstrate sound knowledge of AI/chatbot ecosystem, tools and frameworks
  • Experience in analyzing past conversation history with agent to train the Chat bot more effectively
  • Hands on experience of API integrations, Single-Sign-on and token-based authentication
  • Experience in integrating with SQL and NoSQL databases (DB2, Oracle, Cassandra, MongoDB)
  • Excellent communication skills with ability to explain technical concepts to large audiences. Some experience of with working with board level stakeholders
  • Knowledge of common machine learning algorithms and ability to apply them in data driven natural language processing technique will be a plus
  • Familiarity with ML tools and packages like OpenNLP, Caffe, Torch, TensorFlow etc.