»  Information Technology »  Customer Support Engineer


3Yrs -9 Yrs       Gurgaon     Openings: 3


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Nokia is a global leader in the technologies that connect people and things. With state-of-the-art software, hardware and services for any type of network, Nokia is uniquely positioned to help communication service providers, governments, and large enterprises deliver on the promise of 5G, the Cloud and the Internet of Things
 

Job Description:

  • Responsible for providing Remote Technical Support for the Nokia PCRF product: 5780 DSC.
  • The candidate is required to have deep understanding, knowledge and debugging skills of telecom protocols: diameter (Gx, Gy, Sy, Rx), SOAP.
  • Working experience on providing technical support for PCRF node for all kind of issues.
  • In addition, understanding of IN related telecom protocols: SS7/SIGTRAN, CAMEL call flows and Nokia IN product: 8620 Surepay.
  • Maintain service uptime & SLA as committed. Provide root cause analysis for the critical/outage issues.
  • Engage additional support level within a predefined time frame and collaborate with them, as needed to resolve the issues.
  • Use the knowledge management tool by searching/creating/updating articles. Proactively share knowledge with others.
  • Work well in a team environment, teach and learn from the teammates.
  • Have a desire and ability to learn in a fast paced and innovative environment.